Refund & Cancellation Policy
Last updated: July 16, 2026
At Kailash Bhraman, we believe in complete transparency. Our cancellation and refund terms are clear, fixed, and the same across all pages of our website.
Our Tour Package Payment Policy
To ensure smooth booking and travel arrangements, the following payment schedule applies to all tour packages:
| Stage | Amount Due | Timing / Due Date |
|---|---|---|
| 1. Booking Confirmation | 20% of total amount | Required at the time of booking to confirm your reservation |
| 2. 30 Days Before Departure | 50% of the total tour cost | Must be paid at least 30 days prior to the departure date |
| 3. On the Day of Departure | Remaining balance (100% of the total tour cost) | Cleared on or before Day 1 of the tour (departure day) |
Important Note: Failure to make payments as per the above schedule may result in cancellation of the booking, subject to the applicable cancellation policy.
Our Cancellation Policy
Cancellation charges depend on how many days before your trip start date we receive your written cancellation email:
| Days Before Trip Start Date | You Get Back |
|---|---|
| More than 30 days before the trip | 75% refund |
| Between 15 to 30 days before the trip | 50% refund |
| Within 15 days of the trip start date | No refund |
Note: The cancellation date is the date we receive your written cancellation request by email. Verbal requests or WhatsApp messages alone are not accepted.
How to Cancel Your Booking
Send a written cancellation request by email to:
Email: info@kailashbhraman.in
Call: +91 9458001758 (to follow up after sending email)
We only accept cancellations in writing via email so that we have an official record of your request.
Refund Timeline
Approved refunds will be credited to your original payment method within 7 to 14 working days from the date we receive your written cancellation email.
Note: Transaction fees charged by Razorpay or other payment gateways are not refundable.
Non-Refundable Items
The following items are non-refundable once confirmed, regardless of when you cancel, because we pay these costs to third-party providers in advance on your behalf:
- Government permits and inner line permits (once issued)
- Helicopter bookings (once confirmed with operator)
- Flight tickets (once purchased)
- Hotel rooms that cannot be cancelled by the property
We will clearly mention which of these apply to your specific package on the package page and in your booking confirmation, BEFORE you make any payment.
Weather / Government Orders / Natural Disasters
If your trip is cancelled due to reasons completely outside our control such as extreme weather, government travel ban, landslides, or natural disasters, we will first try to offer you an alternative travel date at no extra cost.
If an alternative date is not possible, we will provide:
- A credit note valid for 12 months, OR
- A partial refund after deducting costs already paid to hotels, transport, and permit providers on your behalf
For any questions about this policy:
+91 9458001758, +91 7895004565
Working Hours: Monday to Saturday, 9:00 AM to 9:00 PM IST
Last updated: June 2026
Kailash Bhraman | kailashbhraman.in | +91 9458001758 | info@kailashbhraman.in
© 2026 Kailash Bhraman. All rights reserved.